{"id":295,"date":"2016-03-14T18:06:34","date_gmt":"2016-03-14T22:06:34","guid":{"rendered":"http:\/\/www.adscke.com\/?page_id=295"},"modified":"2017-01-31T14:00:31","modified_gmt":"2017-01-31T19:00:31","slug":"a-better-knowledge-base","status":"publish","type":"page","link":"https:\/\/www.adscke.com\/index.php\/our-services\/adsc-lighthouse-software-a-product-by-applied-direct-services-corporation\/a-better-knowledge-base\/","title":{"rendered":"A BETTER KNOWLEDGE BASE"},"content":{"rendered":"

\"Knowledge<\/p>\n

A BETTER KNOWLEDGE BASE<\/h3>\n

Here’s the essential difference between our serious Enterprise Grade knowledge base, and the current kind of software that is what is known as being a knowledge base for tech support organizations. First a description of current common expectations on this..<\/p>\n

Commonly, today, support organizations have what for the most part are really advanced search capabilities, that really allow them in-house & on the Internet to search out a nearest fit for articles, that describe how to solve a particular problem. Usually a support technician finds a couple of appropriate articles and then forwards them to a customer so that they can do it themselves, in terms of problem solving. .<\/p>\n

ADSC Lighthouse has a conversational interface, which can use the power of an industrial strength rule-based engine to react in real-time to a user, & change the conversation accordingly, on-the-fly, while keeping up to the user. And, it’s smart enough to guide your people & others through business processes, easily.<\/p>\n

Beyond knowledge bases that merely act as search engines, this one uses natural language to interact with users & then makes recommendations that are extremely targeted.<\/p>\n

So, instead of mere combinations of do-it-yourself suggestions, this knowledge base can ask a number of questions depending on the circumstances & then make recommendations accordingly. Therefore, advice that can lead to actual results vs. mere search can be a great thing.<\/p>\n","protected":false},"excerpt":{"rendered":"

A BETTER KNOWLEDGE BASE Here’s the essential difference between our serious Enterprise Grade knowledge base, and the current kind of software that is what is known as being a knowledge base for tech support organizations. First a description of current common expectations on this.. Commonly, today, support organizations have what for the most part are … Continue reading A BETTER KNOWLEDGE BASE<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":235,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-295","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.adscke.com\/index.php\/wp-json\/wp\/v2\/pages\/295","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.adscke.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.adscke.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.adscke.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.adscke.com\/index.php\/wp-json\/wp\/v2\/comments?post=295"}],"version-history":[{"count":3,"href":"https:\/\/www.adscke.com\/index.php\/wp-json\/wp\/v2\/pages\/295\/revisions"}],"predecessor-version":[{"id":1120,"href":"https:\/\/www.adscke.com\/index.php\/wp-json\/wp\/v2\/pages\/295\/revisions\/1120"}],"up":[{"embeddable":true,"href":"https:\/\/www.adscke.com\/index.php\/wp-json\/wp\/v2\/pages\/235"}],"wp:attachment":[{"href":"https:\/\/www.adscke.com\/index.php\/wp-json\/wp\/v2\/media?parent=295"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}